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Contact Us

Here are some of the ways you can contact us below, should you need to:


If you are abroad and find yourself in need of emergency help:
Contact your Private Medical Insurer
If you do not have private medical cover overseas contact Chubb Assistance on (0)1 440 1762


If you need to make a claim - see our useful guidance and print a claim form.
If you have any queries how to claim please give us a call on 1800 242 467 or if calling from abroad
+353 (0)1 440 1766 from (09:00 to 17:00 weekdays)

Customer Service

By E-mail

Click Here
We do not recommend you send financial or personal sensitive details via email as it may not be secure whilst in the public domain.

By Phone

(from 09:00 to 17.00 on weekdays)
1800 242 467
or if calling from outside Ireland
+353 (0)1 440 1766

By Writing

The Customer Services Manager,
AIB Travel Insurance,
Merrion Hall,
Strand Road,
Dublin 4


If you feel we have done something well or that we could do better, we welcome your feedback If you want to make a formal complaint, we operate a comprehensive Complaints Procedure. Or you can always call our Customer Service team who will be happy to help you direct your enquiry.