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Complaints Procedures

We are dedicated to providing a high quality service and want to maintain this at all times. If you are not satisfied with our service, please contact us immediately, quoting your policy details, so we can deal with your complaint as soon as possible.

The Customer Service Manager,
AIB Travel Insurance,
OSG, Merrion Hall,
Dublin 04,

We do not recommend you send financial or personal sensitive details via email as it may not be secure whilst in the public domain.

Should you remain dissatisfied you can ask the Financial Services Ombudsman to review your case.

Financial Service Ombudsman’s Bureau
3rd Floor
Lincoln House
Lincoln Place
Dublin 02

Lo Call: 1890 882090
Tel: 01 662 0899
Fax: 01 662 0890

European Online Dispute Resolution Platform

If you arranged your policy with us online and have been unable to contact us you may wish to register your complaint through the European Online Dispute Resolution platform.

Your complaint will then be re-directed to the Financial Services and Pensions Ombudsman and to us to resolve. There may be a short delay before we receive it.